Support

I can't log in. What do I do?

DealSync uses your company Microsoft or Google account for sign-in. Make sure you're using the email address your dealership has on file. If sign-in fails, contact your GSM or DealSync administrator — they can resend your invitation or reset your access.

I'm not receiving push notifications.

Go to your iPhone's Settings → Notifications → DealSync and make sure notifications are enabled. Then open the DealSync app and log out and back in to re-register your device. If notifications still don't arrive, contact support.

I switched dealerships. How do I change my store?

Log out of the app and log back in with your work account. If you're associated with more than one dealership, you'll be prompted to choose. If you're not seeing the right store, contact support with your name and the store name.

How do I request deletion of my data?

Log out of the DealSync app — this immediately removes your push notification token from our servers. For full account deletion, ask your dealership administrator or email support@dealsync.org with your name and email address.

The app is showing outdated data.

Pull down to refresh on any screen. If data still looks stale, force-close the app and reopen it. Data syncs in real time — a stale view usually means a momentary network drop.

I found a bug or want to request a feature.

Email us at support@dealsync.org with details of what happened and what you expected. Screenshots are always helpful.